Calathea Inn Unawatuna
At Calathea Inn Unawatuna, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you stay with us, contact us, or use our services.
Information We Collect
We may collect the following types of information:
- Personal details such as your name, phone number, email address, nationality, and identification details during booking or check-in.
- Payment and billing information required for reservations and services.
- Travel information including arrival and departure dates, airport transfer requests, and special accommodation preferences.
- Information shared through phone calls, emails, booking platforms, or social media communication.
How We Use Your Information
Your information is used to:
- Confirm and manage reservations.
- Provide accommodation, airport transfer, and guest services.
- Improve guest experience and customer support.
- Comply with legal and regulatory requirements in Sri Lanka.
- Communicate important updates, offers, or responses to inquiries.
Information Sharing
We do not sell or rent your personal information to third parties. Information may only be shared:
- When required by law or government authorities.
- With trusted service providers necessary for hotel operations.
- To protect the safety, rights, and property of our guests and business.
Data Security
We take reasonable security measures to protect your personal information against unauthorized access, misuse, or disclosure.
Cookies and Online Services
If you use our website or online booking services, cookies or similar technologies may be used to improve website functionality and user experience.
Guest Responsibilities
Guests are responsible for providing accurate information during booking and check-in processes.
Third-Party Services
Our services may include links to third-party booking platforms or travel services. We are not responsible for the privacy practices of external websites or services.
Children’s Privacy
We do not knowingly collect personal information from children without parental or guardian consent.
Changes to This Privacy Policy
Calathea Inn Unawatuna reserves the right to update or modify this Privacy Policy at any time. Updated versions will be posted when necessary.
Contact Us
If you have any questions regarding this Privacy Policy, please contact:
Calathea Inn Unawatuna
Unawatuna, Galle, Sri Lanka